FOR IMMEDIATE RELEASE
Orlando, Florida – In the face of technology changes, RadiusPoint realizes that we must grow, change and adapt. There are so many new ideas and conversations going on about how to save money, optimize services and most often, how to take advantage of the latest and greatest that is being offered by the Telecom and IT Vendors. One of the key factors in making a change is when our Team witnesses a shift in our Client conversations or when more than one Client asks for the same service or report. Viewing this as our tipping point allows RadiusPoint to make a change mid contract for our Clients that will benefit all of our Clients across the board.
“Adding a Billing Analyst to each of our Client’s Exceptions team made sense. We needed a Team member that was versed in the daily invoices and services of each Client to ensure that the most advantageous optimization recommendations were being made,” states Sharon Watkins, CEO of RadiusPoint.
The Exception’s team is responsible for researching any of the anomalies that ExpenseLogic, RadiusPoint’s proprietary software identifies, each week. Once ExpenseLogic creates the report, the Exceptions team snaps into action to contact the vendor for additional research to identify if any charges should be disputed. While this method has worked well over the past twenty eighty (28) years it was evident that our Clients needed more input during the optimization of the services.
Another area that the Billing Analyst will be able to provide expertise and assistance is with the Contract expirations. The Billing Analyst will be able to provide input before the contract expiration in the form of recommendations and Request for Proposals if required by the Client.
As the telecom and utility vendors provide invoices, errors are inevitable and will occur. RadiusPoint’s intelligent cloud-based SaaS, ExpenseLogic, performs a line item audit for telecom services by wireline and wireless numbers, data circuits as well as utility services by meter number, electricity, gas, and trash, keeping vendors in check with how they are billing the services.
RadiusPoint’s priority is to not only identify those errors on a monthly basis but also reconcile with the vendor to return the overcharges and verify savings with the vendors. A quarterly report is prepared for each client using Key Performance Indicators (KPI’s) to track spending levels and ROI to ensure that their partnership with RadiusPoint is beneficial to their organization.
When errors are identified and reconciled with the vendor, a credit or refund situation is created, avoiding future costs for those same charges. These charges are detailed and reported to the client when the credit on the invoices appears, or when the refund check is received. Thus, the clients’ bottom line is impacted with a positive ROI.
Founded in 1992, RadiusPoint is a leading provider of Telecom Expense Management (TEM), Wireless Expense Management (WEM), Mobile Device Management (MDM), and Utility Expense Management (UEM) services. With corporate headquarters in Orlando, Florida, RadiusPoint provides a broad portfolio of business and technology solutions to help its clients improve business performance worldwide.
For additional information, please contact:
Vice President of Business Development