Managed Mobility Services
Dealing with multiple end-users, devices and expenses, as well as with order fulfillment, bulk rollouts and troubleshooting end-users’ issues will take its toll on even the very best wireless management team. Your organization needs to allocate valuable resources to manage all of the Managed Mobility Services (MMS) tasks, as well as to vendor billing, a process that comes with its own set of issues. Cost reduction and avoidance, and improvement in user experience are key objectives.
RadiusPoint provides an exceptional software platform and an expert team of problem-solvers to deliver superior MMS.
- A tailored online portal for ordering, troubleshooting and breaking/fixing
- Annual Line registration to ensure your user information is clean and concise
- Monthly Invoice processing that allocates down to the phone number and Employee ID
- Bill audit & optimization to ensure vendor invoices are error-free.
According to Gartner Research, organizations can reduce costs by 5 to 30% in the first year of utilizing a Telecom Expense Management (TEM) or Managed Mobility Services (MMS) provider.
Billing optimization, inventory management, cost avoidance measures, and granular analytical reporting, all contribute to cost reduction objectives.
Tailoring services to a client’s needs:
RadiusPoint understands that every organization is unique. Individual clients have different needs, even if equally dynamic. Our Managed Mobility Services (MMS) help your organization automate, control and reduce mobility expenses. We offer a range of support options from basic to advanced troubleshooting and staging, kitting, recycling and testing.
Device & Inventory Management
Most organizations do not have an up-to-date inventory of the equipment and services utilized monthly at their locations by their employees. Using our SaaS platform ExpenseLogic™ in the framework of our Managed Mobility Services mission, we enable your organization to track and store of all mobility inventory, including smartphones, tablets, wearables, and other mobile devices.
Dedicated User Support
Deal with concerns such as line suspension, call forwarding, and unauthorized employee purchases are very time-consuming and costly when not done expediently. Utilizing RadiusPoint’s Help Desk for your Managed Mobility Services, your organization benefits from a knowledgeable team of Support Specialists to manage all of the above. Your end-users can call in directly for assistance or submit a support ticket through your dedicated ExpenseLogic online portal.
Processing invoices takes time; finding and correcting errors in vendor invoices that are hundreds of pages long is time prohibitive. Our Managed Mobility Services (MMS) relieves your Accounts Payable team’s workload: our dedicated team handles the nitty-gritty while making sure to keep in alignment with organizational rules fully configured to your corporate policies and needs. We process and input vendor invoices into ExpenseLogic, analyze them for errors and changes in pricing, plans and services, and produce reports on an easy-to-use, all-in-one SaaS platform.
Why Choose RadiusPoint’s Managed Mobility Services (MMS)?
We enhance the lifecycle of your communication devices through:
Provisioning & Procurement
Managed Mobility Services
Device Lifecycle Management with ExpenseLogic
Integrating ExpenseLogic, our business intelligence SaaS platform, with your organization’s specific needs, makes the Device Lifecycle Management process smooth and seamless.
- Provisioning new services
- Device recovery
- Device repair and retirement
- Asset Management
- Accrual Files
- Comparable to Peoplesoft, Great Plains, etc.
- Device Detail Storage
- Line Contract Detail and Audit
- Email Reports
- Storage of Assets
- Identification by Serial Number
- Interface with HR Employee ID
- Image Storage
- Terms and Conditions Retention
- Comparable to ContractWorks, ContractSafe, etc.
- Audit Analysis
- Budget Reporting
- Comparison Reporting
Mac Ticket System
- Client Defined Portal
- Approval Process by User Group
- Comparable to Service Now, Start Ticket, etc.
- Line Item Detail Audit
- Contract Compliance
- Dispute Tracking
- Image Storage by Account, Invoice Number, etc.
- Permissions-Based Image Recall
- Elimination of Paper