A multitude of managed mobility services (MMS) providers have appeared on the scene in the past several years to help enterprises manage the overflow of mobile devices accessing their private networks and sensitive company data. Using one’s mobile device at work for professional purposes has become a universal practice. This trend has only been reinforced with the pandemic-related lockdowns and remote working. In parallel to the productivity opportunities this new mobility paradigm generates, it also raises significant IT, security, and financial risks. MMS is not an option, it has become part of an enterprise-level arsenal of strategic tools.

Today, enterprises rely on MMS to handle everything from mobile email to mobile applications. Enterprise IT spend reached an estimated $3.4 trillion worldwide in 2019, with telecom accounting for 15 percent of that spend.

Born out of one of the great paradigm shifts in modern business —the growth of the Internet of Things (IoT), and endless endpoints, i.e., mobile devices, laptops, wearables, sensors, the pandemic lockdowns and remote work— the mobility phenomenon has made it more important than ever for enterprises to understand their entire telecom infrastructure. This need calls for the services of specialized MMS providers to help create effective managed mobility services strategies.

MMS strategies must go way beyond generating cost savings. Their scope include helping client organizations with optimizing the acquisition, the deployment, and the management of mobile devices.

Based on our experience in the MMS industry, we propose 3 differentiators CIOs and CFOs can consider in their preparatory work to select of an enterprise-level MMS provider:

  1. Can the Managed Mobility Services provider streamline, automate and optimize IT business processes?
    An MMS strategy must create a seamlessly integrated mobility environment, in which device and data details can be acted on from anywhere, at any time. It is imperative that such an integration run smoothly with all other existing IT management systems: directory services, content management platforms, email service, mobile app managers, etc. In such an environment, it becomes easier to automate business processes to optimize efficiencies. On the contrary, the absence of integration creates a need to procure and deploy other systems, a shortcoming that usually ends up being very costly and time-consuming… and potentially negate all the cost benefits expected from the Managed Mobility Services provider. A great MMS strategy integrates end-points across all business units, so everyone can have insights into various data and departments. Only when this level of visibility exists at an enterprise-wide level, can business processes be effectively streamlined, automated and optimized.
  2. Can the Managed Mobility Services provider offer a consistent experience from user to user, around the world?
    In a typical enterprise organization, IT will manage the most “personal” part of the user experience. The MMS provider must understand that every organization is different, that the needs of individual clients may be different, and that these needs will also vary dynamically. When mobile devices work as they should, so does a workforce across all organizational functions.
  3. Will the Managed Mobility Services provider enable IT to focus on strategic priorities?
    Implementing an effective MMS strategy across locations will enable an in-house IT team to establish better priorities and focus on core activities that improve the bottom line. The right Managed Mobility Services provider will take mundane, labor-intensive tasks off IT’s plate, giving them more time to support mobile end-users with more sophisticated requests.

From mobile devices and apps, to management tools and services, the MMS team at RadiusPoint enables client enterprises to extract the greatest benefits from an MMS platform. We help our clients automate, control, and reduce their mobility expenses. We assist them in navigating a sophisticated landscape, ensuring they get the most out of their MMS solution.

Additional resources:

RadiusPoint and MMS
RadiusPoint Peer Rating in Gartner’s Market Guide – Telecom Expense Management