Discover how a top 100 U.S. homebuilder partnered with RadiusPoint to eliminate operational waste, accelerate home delivery, and establish a new benchmark for construction efficiency through a technology-enabled shared services model.
Beazer Homes, one of the top 100 homebuilders in the United States, was grappling with a decentralized and inefficient utility service management process. This system created significant financial leakage, operational burdens, and construction delays that impacted the delivery of 5,000 new homes annually.
By partnering with RadiusPoint, Beazer Homes undertook a strategic transformation, leveraging the ExpenseLogic platform and a shared services model to centralize and automate its entire utility service lifecycle.
The initiative delivered transformative results, proving that strategic automation can drive immense value and sustainable bottom-line improvements in the construction sector.
Key Metrics at a Glance:
- Over $1,000,000 in Annual Cost Savings ($83,000 per month)
- $300,000 in Annual Hard-Dollar Savings from Disconnected Inactive Services ($25,000 per month)
- Cycle Time Reduced by Over 70%
- 99.9% Invoice Processing Accuracy
- Zero Missed Installation Deadlines
The Client: A National Leader in Homebuilding
Beazer Homes stands as a pillar in the U.S. homebuilding sector, dedicated to creating quality homes and communities. Operating across multiple divisions nationwide, the organization builds approximately 5,000 new homes every year. As a top 100 builder, Beazer Homes operates with a profound focus on operational efficiency and customer satisfaction.
Every dollar saved and every day reduced in the construction timeline directly contributes to the company’s core mission: delivering exceptional homes to buyers on schedule.
This commitment to excellence was the driving force behind its decision to address long-standing operational inefficiencies in utility management.
The Challenge: A Fractured System Undermining Construction Timelines
Before partnering with RadiusPoint, Beazer Homes’ approach to managing utility services for new builds was fragmented and manual. Lacking a centralized system, the organization faced a cascade of challenges that created a significant financial and operational drag.
1. Crippling Operational Inefficiency
The baseline process required 7 to 10 days of manual effort from multiple teams across the U.S. to order or disconnect utilities for new home builds. Without a centralized repository, tracking orders was impossible. This caused duplication, rework, and wasted labor hours, especially when staff changed. The workload consumed the equivalent of seven full-time staff members across multiple offices.
2. Construction Delays and Frustration
Builders, frustrated by delays, often placed incorrect utility orders themselves. This resulted in service disruptions and direct construction delays. These inefficiencies conflicted directly with the business priority to improve efficiency, reduce overhead, and accelerate home delivery.
3. Severe Financial Leakage
The decentralized process was rife with uncontrolled spending. With multiple divisions ordering services for each house, invoices were frequently misdirected. This resulted in service disconnections and work disruptions. Furthermore, the company was using Concur, which lacked the necessary invoice detail and payment functionality to manage utility expenses effectively.
4. Lack of Visibility on Inactive Services
With no central database, Beazer Homes had no clear view of its utility assets after a home was sold. Sold properties were often still being billed and paid for each month, leading to substantial and unnecessary financial waste.
The Solution: A Strategic Partnership for End-to-End Transformation
RadiusPoint introduced a comprehensive, technology-enabled shared services solution designed to address Beazer Homes’ challenges from the ground up.
This was not merely a software installation but a strategic partnership focused on redesigning processes, aligning technology, and empowering people.
The core of the solution was RadiusPoint’s proprietary ExpenseLogic platform, which served as the engine for automation and centralization.
The multi-faceted solution included:
- End-to-End Invoice Lifecycle Automation: RadiusPoint assumed full responsibility for Beazer Homes’ utility invoice lifecycle. The ExpenseLogic platform automated everything from invoice receipt and processing to validation and payment. This eliminated manual check creation and mailing by client staff.
- Centralized Order and Inventory Management: All requests for new services or disconnections were centralized through ExpenseLogic. The team developed an automated workflow for ordering, approvals, and real-time builder interaction through prefilled digital forms. This reduced time, confusion, and errors.
- Comprehensive Audit and Cost Optimization: A new disconnect process was implemented to prevent payments for sold properties. This immediate identification and disconnection of inactive services yielded significant hard-dollar savings.
- Advanced Analytics and ESG Data Extraction: The ExpenseLogic platform provided real-time visibility into order status, invoice processing, and cost analytics. Additionally, the automation platform enabled ESG (Environmental, Social, and Governance) data extraction from invoices, an unforeseen value-add that enhanced reporting and compliance capabilities.
RadiusPoint Methodology: A Framework for Lasting Change
RadiusPoint’s success was underpinned by a hybrid Lean-Kaizen methodology. This dual approach focused on Lean principles to identify and eliminate non-value activities (waste) and Kaizen principles to foster a culture of continuous, team-driven improvement.
The implementation followed a structured six-month roadmap, ensuring a smooth transition without disrupting critical operations.
A cornerstone of the methodology was a robust change management and stakeholder engagement strategy.
RadiusPoint recognized that technology alone is not enough. To ensure adoption and long-term success, they focused on winning the trust of key stakeholders.
- Overcoming Resistance: Resistance from regional staff, who feared automation would cause missed installations, was addressed through hands-on training and pilot testing. By highlighting how automation would reduce workload and improve accuracy, the project team reassured them that technology was an enabler, not a replacement.
- Building Internal Champions: The builder operations teams quickly became the strongest supporters. As they experienced faster service activations and fewer delays, their positive feedback and testimonials drove broader acceptance among other departments.
- Data-Driven Communication: Visual dashboards showing “before and after” efficiency metrics helped reinforce the benefits. Messaging was tailored to each group: executives focused on ROI and governance, while staff communications emphasized workload reduction and process clarity.
The Results: A New Standard for Construction Efficiency
The partnership delivered results that exceeded all initial targets, creating a powerful ripple effect across the entire Beazer Homes organization.
| Metric | Before Transformation | After Transformation with RadiusPoint | Impact |
|---|---|---|---|
| Annual Cost Savings | Uncontrolled Overhead | Over $1,000,000 | Massive reduction in operational waste and labor costs. |
| Inactive Service Savings | Paying for Sold Homes | $300,000 Annually | $25,000 monthly hard-dollar savings from disconnecting sold properties. |
| Order Cycle Time | 7 to 10 Days | Under 3 Days | Over 70% reduction, eliminating construction delays. |
| Invoice Processing Accuracy | Prone to Human Error | 99.9% | Near-perfect accuracy, ensuring financial integrity. |
| Installation Deadlines | Frequent Misses | Zero Missed Deadlines | Seamless service activations improving the builder experience. |
Beyond these impressive numbers, the initiative transformed Beazer Homes’ operational culture. It fostered a commitment to continuous improvement and established a repeatable framework for automation-driven process enhancement.
This success has not only strengthened Beazer Homes’ financial position but has also solidified its ability to deliver on its core mission of building quality homes on schedule.
Client Impact:
“The RadiusPoint-Beazer Homes Process Improvement and Value Creation initiative exemplifies shared services innovation at its best, leveraging technology, teamwork, and continuous improvement to deliver measurable business value. Through strategic process redesign, automation, and stakeholder collaboration, the initiative eliminated operational waste, enhanced the builder experience, and generated over $1 million in annual savings.”
RadiusPoint Project Team
Transform Your Organization’s Potential into Performance
Beazer Homes’ story is a powerful testament to what is possible when a leading organization embraces strategic automation.
If your organization is facing similar challenges with expense management, RadiusPoint can help.
Ready to see how much you could save?
- Schedule a Demo – Get a personalized tour of the ExpenseLogic platform.
- Contact Sales – Speak with one of our experts to discuss your specific needs.