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Wireless Service &
Deliverables
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Silver-
WMSS
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Gold
-WMSG
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Platinum
- WMSP
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Software Subscription with Hosting
& Loading Invoice Management. Load electronic invoices and enter paper
invoices as needed with Base configuration of 1,000 invoices per month.
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P
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P
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Software only End users included.
End User is defined as those parties that perform administrative tasks in
software and manage the monthly billing.
User Maintenance Addition and
deletion of users as requested by client require a per change fee listed in
Add On services section.
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5
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5
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Process monthly invoices with line
item breakdown of billing information by phone number, Cost Center and
physical address and cost allocation with Base configuration.
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P
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P
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Host invoice data/reporting for up
to 3 years
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P
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P
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P
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Scan & Attach invoices
summary by Account number for master invoices or entire invoice on individual
(one location/address/user) invoices, in software database.
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|
P
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P
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Missing bill research and
retrieval; applies to invoices directed to RP.
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P
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P
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Payment of invoices;
includes handling disconnect notices and or misapplied payments.
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P
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P
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General Ledger Interface
file
|
|
P
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P
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Exception Management; includes
consolidated weekly Exception report and Quarterly ROI report. Report
identifies errors billed over limits. Error Reconciliation to contact vendor
to dispute overcharges. Track refunds and credits until invoice
reconciliation, in ExpenseLogic.
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P
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P
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Wireless Coding Updates - Submitted
through the ExpenseLogic portal
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P
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P
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P
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Wireless Procurement and Order
Fulfillment - Includes processing orders submitted via the ExpenseLogic portal utilizing a link for orders specific
to the need.
-New Lines of Service, Upgrades,
Accessory Orders. Order forms are available to each user of a line.
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P
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P
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P
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|
Wireless Disconnects, Suspensions,
and Liability Changes - Includes processing of orders submitted via the ExpenseLogic portal which is available to each user of a
line.
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P
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P
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P
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Wireless Ports - Includes ports
from one vendor to another, submitted via the ExpenseLogic
portal
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P
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P
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P
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Basic Wireless Troubleshooting for
End Users: Device Activation Support, Carrier Activation Support, Basic
Business Device Functionality - Includes troubleshooting via phone calls made
to the RadiusPoint Support Desk, or call backs
provided for troubleshooting issues submitted via the ExpenseLogic
portal. This covers activation, setting up work emails, and
troubleshooting basic issues, ie phone has stopped
pulling work emails or phone doesn’t have a signal
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P
|
P
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Intermediate
Troubleshooting-Resolution & Diagnostic Issues of Device - Includes
troubleshooting via phone calls made to the RadiusPoint
Support Desk, or call backs provided for troubleshooting issues submitted via
the ExpenseLogic portal
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|
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P
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Return, Warranty, and RMA
Management and tracking - For all broken and/or warranty devices, RadiusPoint will track returns to ensure that the old
device gets returned to the vendor to eliminate the costly replacement fees.
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|
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P
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Wireless Billing Inquiries -
Includes research on questions submitted via the ExpenseLogic
portal in regards to wireless billing.
|
P
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P
|
P
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|
Wireless Optimization -
Participation in monthly wireless optimization calls as needed, and making
recommendations on wireless plan changes
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P
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P
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|
Wireless Contract Expiration
notifications - Notification to corporate when wireless contracts have
upcoming expirations
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P
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P
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P
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|
Wireless Reporting - Includes
automated reports as requested during setup. Customized, non-automated
reporting billed hourly.
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P
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P
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P
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|
Wireless Kitting and
Testing-Storage of wireless devices and accessories, testing, programming as
requested
* Kitting includes -
Customer requested alterations to the device or packaging (including, but not
limited to: Inserting instructions in packaging, loading device profiles,
adhere Customer labels/stickers, recording device information into inventory
database
*Testing includes -
Charging battery(s), Test power, Place call and or data transmission and/or
text message, Receive call and/or data transmission and/or text message, Text
other primary applications as applicable
*Application Load
Includes - Loading Client-specific applications, Deployment of Equipment and
Accessories, or Return Kits
*Device Redeployment Includes -
Receiving devices from Client, Stocking Client’-specified devices on site (no
more than 5% of user population) monthly reconciliation of device inventory,
Utilization of stock devices to fill orders as specified by the Client,
Notification of overstock and under stock of devices to Client
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|
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P
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Emergency Device Activation and
Replacements
Receiving request from
phone or ExpenseLogic portal
Contacting end-user to
clarify request
Selecting device from
stock or request overnight shipping from vendor
Managing activation or swap as
appropriate
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|
|
P
|
|
Service Hour Add-On
Options for All Levels
Regular service availability is 8
am-8 pm EST, Monday-Friday.
5pm-11 pm EST,
Monday-Friday support can be added
24/7 support can be added.
*Service Hour add-on
may come with additional monthly fees as assessed based on average call and
device volume.
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P
|
P
|
P
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|
Add-On Options to Platinum
Level
1.) RadiusPoint
can provide specialized services to a specific set of users, which can include
a dedicated phone number for named users, and emergency replacement stock of
up to 10 devices.
2.) RadiusPoint
can provide support for specified Apps, which can include installation and
removal, troubleshooting of apps, app functionality, correcting user error,
custom app setup, and engaging application developer support for escalations
3.) MDM Platform
Management can be added per device.
5.) Shopping and order
placement portal designed for specific company needs, devices and services to
utilize for devices that can access mobile responsive website.
Additional set up fee to build client specific portal.
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|
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P
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RadiusPoint is a quickly becoming a thought leader in the global freight and logistics management industry, by partnering with Broussard Logistics we can provide an efficient solution for better management of costs and increased profitability. We have perfected the automation processes so enterprises now can seamlessly convert freight invoices into an integrated electronic format. In addition, we now have access to massive amounts of data and market information to utilize in carrier rate negotiations. By successfully integrating our software with Broussard, we have created a solution for businesses of all sizes to gain a competitive edge. Allowing all enterprises to be left with fewer manual processes, giving your employees more time to focus on core business functions and improve customer service.Use our checklist to identify possible billing errors in your freight invoices that could bring your business measurable savings.
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