TEM Frequently Asked Questions
How does our TEM Software Platform ExpenseLogic helps your organization manage its telecom expenses, invoice processing, and vendors’ SLAs and contracts more tightly? How does ExpenseLogic support your aim of achieving significant cost savings and cost avoidance by managing your IT/Telecom inventory better, and streamlining your invoice review and audit process?
Many of the questions we receive regarding our TEM SaaS platform can receive an immediate technical answer. This is the purpose of this FAQ. It won’t replace a demonstration or a one-on-one conversation with a BPO specialist at RadiusPoint, but it will provide a variety of answers to often-asked questions.
Select your function (left column) and review the answers (right column). If you do not find answers that match your situation, please contact us by phone or using our contact form to request a demonstration.
What savings can be achieved by utilizing the solution?
The return on investment that RadiusPoint achieves for our clients creates a true partnership. Over the past several years RadiusPoint has created a positive ROI for our clients, many achieving over 500% per quarter. The overages are caused by vendor overcharges, contract errors and usage overages that are detected and corrected.
Can the solution provide an interface file, or will our AP team need to enter the account information into our accounting system?
RadiusPoint will create an upload file that will interface with your current accounting software for proper allocation and to eliminate any keying of invoice information.
Can the invoices be paid during this process or will we have to continue cutting checks?
RadiusPoint will take full responsibility for getting the invoices paid in a timely manner. In addition, RadiusPoint will create an upload file that will interface with your current accounting software for proper allocation and to eliminate any keying of invoice information.
Can the solution provide an accrual file?
Yes, RadiusPoint can provide a monthly accrual file based on your accounting software’s specifications and your company’s unique financial reporting needs. The file specifications would be provided to RadiusPoint during the set up so that the accrual file can be created. Then the accrual file would be delivered on a monthly basis, dependent on your timing and requirements.
Will the solution identify past-due invoices before disconnects occur?
RadiusPoint works the missing bill report on a daily basis. ExpenseLogic has the missing bill report as a standard report that will allow our team to search for invoices that have not been received within a specific time period. The missing bill report feature also allows for tracking of the conversations with the vendors to retrieve the invoices and reminders if the invoice is not received and entered within a specific timeframe.
How can we view our invoice images?
There are multiple places within ExpenseLogic where you will be able to view your invoice information and the actual invoice image. In addition, an Image file can be provided weekly, if required.
Will the invoices be audited, how does this occur?
ExpenseLogic, RadiusPoint’s proprietary software will audit each invoice based on the account number, the service ID (phone, circuit or meter number) and then each charge for each Service ID. Auditing by line item detail is one of the most efficient methods that audits each charge, each month in an automated manner. RadiusPoint would then research each overage with the vendor and reconcile and resolve the overcharge. In addition, the credits pending will be tracked through ExpenseLogic until the credit is received.
How much time is going to be needed to interact with the solution provider’s team?
The goal is to drastically reduce the amount of time that your team has to interact with your vendors. Questions that occur on the invoices such as new services added would be questioned by RadiusPoint however many of these types of questions can be resolved by copying RadiusPoint on the orders to the vendors.
Can the solution manage our various vendor contracts?
ExpenseLogic has a contract management component that manages all contract information, the contract image, the expiration dates and the contract rates. The most exciting component is the contract rates that can be tied to each phone or circuit number or meter number by line item for the most thorough audit in the industry.
What report formats are available?
There are many report views with grids and charts with all information capable of being exported to Excel, CSV and PDF. In addition, many reports can be scheduled to email out on a monthly basis.
How will the solution avoid service interruptions?
RadiusPoint works the missing bill report on a daily basis. ExpenseLogic has the missing bill report as a standard report that will allow our team to search for invoices that have not been received within a specific time period. The missing bill report feature also allows for tracking of the conversations with the vendors to retrieve the invoices and reminders if the invoice is not received and entered within a specific timeframe.
Will the solution identify past-due invoices before disconnects occur?
RadiusPoint works the missing bill report on a daily basis. ExpenseLogic has the missing bill report as a standard report that will allow our team to search for invoices that have not been received within a specific time period. The missing bill report feature also allows for tracking of the conversations with the vendors to retrieve the invoices and reminders if the invoice is not received and entered within a specific timeframe.
How can we view our invoice images?
There are multiple places within ExpenseLogic where you will be able to view your invoice information and the actual invoice image. In addition, an Image file can be provided weekly, if required.
Will the invoices be audited, how does this occur?
ExpenseLogic, RadiusPoint’s proprietary software will audit each invoice based on the account number, the service ID (phone, circuit or meter number) and then each charge for each Service ID. Auditing by line item detail is one of the most efficient methods that audits each charge, each month in an automated manner. RadiusPoint would then research each overage with the vendor and reconcile and resolve the overcharge. In addition, the credits pending will be tracked through ExpenseLogic until the credit is received.
How much time is going to be needed to interact with the solution provider’s team?
The goal is to drastically reduce the amount of time that your team has to interact with your vendors. Questions that occur on the invoices such as new services added would be questioned by RadiusPoint however many of these types of questions can be resolved by copying RadiusPoint on the orders to the vendors.
What detailed information will be available in report formats?
There are many ad-hoc reports available in ExpenseLogic detailing all invoice information and costs by service ID (phone, circuit or meter number). In addition, there is an SQL query feature that allows for reporting of every field of information that is tracked and managed in ExpenseLogic.
Can the solution provide an Interface file, or will our AP team need to enter the account information into our accounting system?
RadiusPoint will create an upload file that will interface with your current accounting software for proper allocation and to eliminate any keying of invoice information.
Who will be responsible to contact the vendor for a misapplied payment or disconnect notice?
RadiusPoint will take full responsibility for all invoices that are under the payment services to work with the vendor to correctly apply the payments and resolve any disconnect notices.
Can the invoices be paid during this process or will we have to continue cutting checks?
RadiusPoint will take full responsibility for getting the invoices paid in a timely manner. In addition, RadiusPoint will create an upload file that will interface with your current accounting software for proper allocation and to eliminate any keying of invoice information.
Who is responsible for contacting each vendor to redirect the invoices?
RadiusPoint will take full responsibility for notifying the vendor to redirect the paper invoices and to set up electronic invoices during the setup time period to get the invoices included in the solution management.
How quickly are the invoices processed?
RadiusPoint will process the invoices within a two-day time period. This fast turnaround time will typically eliminate any late fees or disconnect service issues.
Will the solution identify past-due invoices before disconnects occur?
RadiusPoint works the missing bill report on a daily basis. ExpenseLogic has the missing bill report as a standard report that will allow our team to search for invoices that have not been received within a specific time period. The missing bill report feature also allows for tracking of the conversations with the vendors to retrieve the invoices and reminders if the invoice is not received and entered within a specific timeframe.
How can we view our invoice images?
There are multiple places within ExpenseLogic where you will be able to view your invoice information and the actual invoice image. In addition, an Image file can be provided weekly, if required.
How much time is going to be needed to interact with the solution provider’s team?
The goal is to drastically reduce the amount of time that your team has to interact with your vendors. Questions that occur on the invoices such as new services added would be questioned by RadiusPoint however many of these types of questions can be resolved by copying RadiusPoint on the orders to the vendors.
Can we manage all of our devices and users in one portal?
Yes, ExpenseLogic has a full inventory repository that will track the equipment by user, serial number, lease information, and cost.
Can the solution manage our IT equipment that is located at each facility?
Yes, ExpenseLogic has a full inventory repository that will track the equipment by serial number, lease information, and cost.
Can the solution create split billing for circuits that are billed to more than one location?
Yes, any charge can be split between multiple cost centers or locations.
Is there a service or equipment ordering portal available?
Yes, the Intelligent Queue is a site that can be tailored to your company’s specific equipment and service needs, with an Amazon-style shopping site. All orders flow into the portal which allows for RadiusPoint’s team to place the order with the vendor and track the receipt of the equipment or services.
Can the solution manage our various vendor contracts?
ExpenseLogic has a contract management component that manages all contract information, the contract image, the expiration dates and the contract rates. The most exciting component is the contract rates that can be tied to each phone or circuit number or meter number by line item for the most thorough audit in the industry.
What report formats are available?
There are many report views with grids and charts with all information capable of being exported to Excel, CSV and PDF. In addition, many reports can be scheduled to email out on a monthly basis.
Will the solution identify past-due invoices before disconnects occur?
RadiusPoint works the missing bill report on a daily basis. ExpenseLogic has the missing bill report as a standard report that will allow our team to search for invoices that have not been received within a specific time period. The missing bill report feature also allows for tracking of the conversations with the vendors to retrieve the invoices and reminders if the invoice is not received and entered within a specific timeframe.
Will the invoices be audited, how does this occur?
ExpenseLogic, RadiusPoint’s proprietary software will audit each invoice based on the account number, the service ID (phone, circuit or meter number) and then each charge for each service ID. Auditing by line item detail is one of the most efficient methods that audits each charge, each month in an automated manner. RadiusPoint would then research each overage with the vendor and reconcile and resolve the overcharge. In addition, the credits pending will be tracked through ExpenseLogic until the credit is received.
How much time is going to be needed to interact with the solution provider’s team?
The goal is to drastically reduce the amount of time that your team has to interact with your vendors. Questions that occur on the invoices such as new services added would be questioned by RadiusPoint however many of these types of questions can be resolved by copying RadiusPoint on the orders to the vendors.
What detailed information will be available in report formats?
There are many ad-hoc reports available in ExpenseLogic detailing all invoice information and costs by service ID (phone, circuit or meter number). In addition, there is an SQL query feature that allows for reporting of every field of information that is tracked and managed in ExpenseLogic.
Can the solution manage our IT equipment that is located at each facility?
Yes, ExpenseLogic has a full inventory repository that will track the equipment by serial number, lease information, and cost.
Can the solution create split billing for circuits that are billed to more than one location?
Yes, any charge can be split between multiple cost centers or locations.
Is there a service or equipment ordering portal available?
Yes, the Intelligent Queue is a site that can be tailored to your company’s specific equipment and service needs, with an Amazon-style shopping site. All orders flow into the portal which allows for RadiusPoint’s team to place the order with the vendor and track the receipt of the equipment or services.
Can the solution manage our various vendor contracts?
ExpenseLogic has a contract management component that manages all contract information, the contract image, the expiration dates and the contract rates. The most exciting component is the contract rates that can be tied to each phone or circuit number or meter number by line item for the most thorough audit in the industry.
What report formats are available?
There are many report views with grids and charts with all information capable of being exported to Excel, CSV and PDF. In addition, many reports can be scheduled to email out on a monthly basis.
Will the solution identify past-due invoices before disconnects occur?
RadiusPoint works the missing bill report on a daily basis. ExpenseLogic has the missing bill report as a standard report that will allow our team to search for invoices that have not been received within a specific time period. The missing bill report feature also allows for tracking of the conversations with the vendors to retrieve the invoices and reminders if the invoice is not received and entered within a specific timeframe.
How can we view our invoice images?
There are multiple places within ExpenseLogic where you will be able to view your invoice information and the actual invoice image. In addition, an Image file can be provided weekly, if required.
Will the invoices be audited, how does this occur?
ExpenseLogic, RadiusPoint’s proprietary software will audit each invoice based on the account number, the service ID (phone, circuit or meter number) and then each charge for each service ID. The auditing by line item detail is one of the most efficient methods that audit each charge, each month in an automated manner. RadiusPoint would then research each overage with the vendor and reconcile and resolve the overcharge. In addition, the credits pending will be tracked through ExpenseLogic until the credit is received.
How much time is going to be needed to interact with the solution provider’s team?
The goal is to drastically reduce the amount of time that your team has to interact with your vendors. Questions that occur on the invoices such as new services added would be questioned by RadiusPoint however many of these types of questions can be resolved by copying RadiusPoint on the orders to the vendors.
What detailed information will be available in report formats?
There are many ad-hoc reports available in ExpenseLogic detailing all invoice information and costs by service ID (phone, circuit or meter number). In addition, there is an SQL query feature that allows for reporting of every field of information that is tracked and managed in ExpenseLogic.
Is there a service ordering portal available?
Yes, the Intelligent Queue is a site that can be tailored to your company’s specific equipment and service needs, with an Amazon-style shopping site. All orders flow into the portal which allows for RadiusPoint’s team to place the order with the vendor and track the receipt of the equipment or services.
Can the solution manage our various vendor contracts?
ExpenseLogic has a contract management component that manages all contract information, the contract image, the expiration dates and the contract rates. The most exciting component is the contract rates that can be tied to each phone or circuit number or meter number by line item for the most thorough audit in the industry.
What report formats are available?
There are many report views with grids and charts with all information capable of being exported to Excel, CSV and PDF. In addition, many reports can be scheduled to email out on a monthly basis.
Can we see reporting that shows the deposits being held by vendors for each location?
Yes, ExpenseLogic has an inventory section that houses the deposit information for each meter and service type. Reporting can be created as needed or at regular intervals.
Will the solution identify past-due invoices before disconnects occur?
RadiusPoint works the missing bill report on a daily basis. ExpenseLogic has the missing bill report as a standard report that will allow our team to search for invoices that have not been received within a specific time period. The missing bill report feature also allows for tracking of the conversations with the vendors to retrieve the invoices and reminders if the invoice is not received and entered within a specific timeframe.
How can we view our invoice images?
There are multiple places within ExpenseLogic where you will be able to view your invoice information and the actual invoice image. In addition, an Image file can be provided weekly, if required.
How much time is going to be needed to interact with the solution provider’s team?
The goal is to drastically reduce the amount of time that your team has to interact with your vendors. Questions that occur on the invoices such as new services added would be questioned by RadiusPoint however many of these types of questions can be resolved by copying RadiusPoint on the orders to the vendors.
What detailed information will be available in report formats?
There are many ad-hoc reports available in ExpenseLogic detailing all invoice information and costs by service ID (phone, circuit or meter number). In addition, there is an SQL query feature that allows for reporting of every field of information that is tracked and managed in ExpenseLogic.
If a report is provided monthly of valid employee ID’s, can this be validated against the employees in the solution?
Yes, this type of comparison and validation can be scheduled to be run on a monthly basis or as required by your company to identify any terminated employees that need to have equipment returned and services disconnected.
Can the solution track users by employee ID?
RadiusPoint has the capability to track Employee ID’s within ExpenseLogic with all monthly charges and equipment assigned to each employee.
Can we manage all of our devices and users in one portal?
Yes, ExpenseLogic has a full inventory repository that will track the equipment by user, serial number, lease information, and cost.
What report formats are available?
There are many report views with grids and charts with all information capable of being exported to Excel, CSV and PDF. In addition, many reports can be scheduled to email out on a monthly basis.
How quickly are the invoices processed?
RadiusPoint will process the invoices within a two-day time period. This fast turnaround time will typically eliminate any late fees or disconnect service issues.
How can we view our invoice images?
There are multiple places within ExpenseLogic where you will be able to view your invoice information and the actual invoice image. In addition, an Image file can be provided weekly, if required.
Can the solution alert us if there are contract obligations or early termination fees?
The contract management section allows for contract dates, and service level information, including early termination fees. If RadiusPoint is placing the orders for the services, any early termination fees would be discussed before orders are placed to disconnect the services.
Can the solution alert us if an invoice continues to bill for a closed location?
RadiusPoint will disconnect a service from the vendor and will automatically clear any limits for those services. If the services are billed again by the vendor, ExpenseLogic will show the charges on the exception report.
If we provide an opening and closing list monthly can the solution automatically set up and disconnect services?
Yes, RadiusPoint can work directly with the real estate team to ensure that services are set up or disconnected as requested. All of the requests can be placed in ExpenseLogic for full and complete tracking.
Can we see reporting that shows the deposits being held by vendors for each location?
Yes, ExpenseLogic has an inventory section that houses the deposit information for each meter and service type. Reporting can be created as needed or at regular intervals.
Can the solution manage all of the leases that we have for each facility?
ExpenseLogic can manage all leases, equipment or facility with over 28 fields of data that will allow the end user to see all lease information in one portal. In addition, ExpenseLogic will automatically show the percentage increase on an annual basis at the appropriate time by building in the contract terms for each lease.
Is there a portal that will allow us to disconnect services for a location that is closing?
Yes, the same site, Intelligent Queue will allow the end user to place an order to close or disconnect services at a location that is closing.
Is there a portal that will allow us to order services for a new location?
Yes, the Intelligent Queue is a site that can be tailored to your company’s specific equipment and service needs, with an Amazon-style shopping site. All orders flow into the portal that allows for RadiusPoint’s team to place the order with the vendor and track the receipt of the equipment or services.