Stop Paying for Tenant Utility Mistakes, Recover Vacant Unit Utility Costs
Vacant Cost Recovery: Reclaim Utility Charges From Accounts Your Tenants Never Transferred
Vacant Cost Recovery (VCR) recovers utility charges billed to the property owner when a tenant moves without transferring the account.
It happens at move-out and move-in, and across a portfolio those small gaps add up.
RadiusPoint’s team finds those charges and recovers them using the ExpenseLogic platform.
Who Pays When Tenants Skip the Transfer?
Usually the owner. When a tenant doesn’t transfer or close a utility account, the provider bills the property instead.
Each missed transfer may look small, but electricity, gas, water and sewer charges keep running until someone catches the gap.
Unchecked, those charges blend into routine utility expense. Our vacant utility cost recovery guide shows how they build up.
Vacant Unit Cost Recovery, Powered by ExpenseLogic
RadiusPoint tracks each vacancy period and recovers charges from tenants who never moved their accounts into their own names.
VCR sits inside RadiusPoint’s Utility Expense Management (UEM) service, with help desk support for site open and close services.
What our Vacant Cost Recovery service covers
- Missed Transfer Recovery: We recover utility charges when tenants don’t move service into their name at move-in or don’t close their account at move-out.
- Invoice Validation: ExpenseLogic receives every utility invoice, validates line-item detail and flags inconsistencies before misallocated charges reach your books.
- Vacancy Cost Allocation: Charges from vacant periods are allocated by location, department and meter number, so owners see exactly what each vacancy costs.
Meter-Level Invoice Audit
We audit every utility invoice at meter level, checking contract and tariff rates, consumption and thresholds, then reconcile discrepancies.
Billing Validation
ExpenseLogic validates every utility charge against line-item detail, contract terms and consumption history, so errors and misallocated charges surface before they’re approved and coded to your accounts.
Dispute Resolution
Our team holds utility vendors accountable. When an audit finds an error, we manage the dispute and pursue credits, taking that work off your internal team.
ERP and Accounting Integration
ExpenseLogic is cloud-based and connects with your enterprise resource planning (ERP), accounting interface files, HR feeds and real estate systems, so utility data flows where your teams already work.
Site-by-Site Utility Reporting
ExpenseLogic reporting compares utility costs across sites and date ranges, supports budget reporting, and exports to Excel, CSV or PDF, so vacancy-driven spikes are easy to spot and explain.
Deregulated Energy Procurement
Recovery fixes past charges. In deregulated markets, RadiusPoint also supports utility procurement, including brokering and time-of-use options, to help control future energy costs.
Why choose RadiusPoint?
Accountability for every unit, meter and move.
Our VCR service tracks, allocates and recovers the utility costs that were never yours to carry, backed by a company founded in 1992.
Results vary by portfolio, but one RadiusPoint client reduced utility expenses by 12% through vacancy cost recovery.
Charges at empty sites add up fast. One multi-location RadiusPoint client saved $18,000 a year from utilities at closed locations. Make every kilowatt, gallon and dollar count.
Still covering utilities on empty units?
A demo shows where vacancy charges hide in your utility bills and how our team recovers them.
Ready to recover costs?
and see how RadiusPoint and ExpenseLogic recover your vacant unit utility costs.
