Project Description
RadiusPoint’s Managed Mobility Services (MMS)
Dealing with multiple end users, devices and expenses coupled with order fulfillment, bulk roll outs and troubleshooting your many end users issues can take its toll on the very best wireless management team. Valuable company resources are needed to manage all of the Managed Mobility Services (MMS) tasks, as well as, all of the vendor billing that can come with its own set of issues. Quick wins are needed to reduce cost and improve the user experience.
RadiusPoint provides exceptional software and an expert team of problem solvers that will provide a superior Managed Mobility Services (MMS):
- A tailored online portal for ordering, trouble-shooting and break/fix
- Annual Line registration to ensure your user information is clean and concise
- Monthly Invoice processing that allocates down to the phone number and Employee ID
- Audit & Optimization to ensure your invoices are correct
Benefits
According to Gartner Research, organizations can save between 5 and 30% during the first year of utilizing a Telecom Expense Management (TEM) or Managed Mobility Services (MMS) provider. The ongoing value of optimization, inventory, cost, and analytics create this savings.
Improved Business Process Outcomes
Better Visibility into expenses, users and devices
Cost versus Consumption reporting
Our Approach
We are tailored to our client’s needs:
RadiusPoint understands that every organization is different and that the needs of individual clients may be different, as well as equally dynamic. We will help you automate, control, and reduce mobility expenses with our Managed Mobility Services (MMS). We have a range of support options from basic troubleshooting to advanced troubleshooting and staging, kitting, recycling and testing.
Device and Inventory Management
Most companies do not have an up-to-date inventory of the equipment and services utilized monthly for their locations and employees. RadiusPoint’s ExpenseLogic software Managed Mobility Services (MMS) allows for tracking and storage of all mobility inventory, including not just smart phones but tablets and wearables, and any other mobile devices.
Dedicated User Support
Having to deal with concerns such as a line suspension, call forwarding, and unauthorized employee purchases can be very time consuming and costly if not done expediently. Utilizing RadiusPoint’s Help Desk Managed Mobility Services (MMS) offers you a knowledgeable team of Support Specialists to manage all of that by allowing users to call in directly for assistance or submit a support ticket through your ExpenseLogic online portal.
Financial Management
Processing the invoices take time and finding errors in invoices that are hundreds of pages long is time prohibitive. RadiusPoint Managed Mobility Services (MMS) takes this off your hands by having our dedicated team handle the nitty-gritty while making sure to keep in alignment with your organization’s rules that are configurable for your company’s needs. We will process and enter the invoices into ExpenseLogic™ while analyzing for errors, changes in pricing, plans or services and presenting it on an easy to use, all in one platform.
Why Choose RadiusPoint’s Managed Mobility Services (MMS)?
We enhance the Life-cycle of your communication devices through
Device Lifecycle Management with ExpenseLogic
By integrating our proprietary software, ExpenseLogic with your organizations specific needs, the process can be smooth and seamless for Device Lifecycle Management.
The process can range from:
Provisioning new services
Device recovery
Device repair and retirement
Asset Management
Wireless management
Device detail storage
Line contract detail and audit
Email Reports
Asset management
Storage of assets
Identification by Serial #
Interface with HR Emp. ID
Contract Management
Image storage
Terms and conditions retention
Comparable to ContractWorks, ContractSafe, etc.
Reporting Analytics
Audit Analysis
Budget Reporting
Comparison Reporting
Mac Ticket System
Client defined portal
Approval process by user group
Comparable to Service Now, Start Ticket, etc.
Expense Audit
Line item detail audit
Control compliance
Dispute tracking
Uncovering Over 600 Wireless Lines
Multi building campus setting was able to see a monthly savings.
What’s in your Inventory – Uncovering Hidden Services Case Study
Government entity was able to immediately see a monthly Soft Dollar savings!
$1.3M Saved By Identifying Unnecessary Services During Acquisition
According to Deloitte, "Corporations and private equity firms pin [...]
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